References

Conti, S. (N.D) ‘Dateline; London’

Klara, R. (2013) ‘Coach: We’re A Lifestyle Brand Not Just Pricey Purses Anymore’. AdWeek [online] available from <http://www.adweek.com/news/advertising-branding/coach-we-re-lifestyle-brand-152778> [21 January, 2014]

Landor. (N.D) ‘Lifestyle Brands: A Guide To Aspirational Marketing’. Landor [online] available from <http://landor.com/#!/talk/articles-publications/publications/lifestyle-brands-a-guide-to-aspirational-marketing/> [20 January, 2014]

Marazza, A. (2013) ‘A Survival Guide For Symbolic And Lifestyle Brands’. Forbes [online] available from <http://www.forbes.com/sites/onmarketing/2013/10/11/a-survival-guide-for-symbolic-and-lifestyle-brands/> [29 January, 2014]

Murray, L. (N.D) ‘Lifestyle Brands; Creating Positive Experiences’. The Guardian [online] available from <http://www.theguardian.com/media-network/partner-zone-brand-union/lifestyle-brands-creating-positive-experiences> [28 January, 2014]

Packard, V. (1960) ‘The Waste Makers’

Pardun, C. (2009) ‘Advertising and Society’. Wiley-Blackwell

Saviolo, S and Marazza, A. (2013) ‘Lifestyle Brands A Guide To Aspirational Marketing’. Palgrave Macmillan

Tungate, M. (2007) ‘ADLAND’ . London and Philadelphia

Lifestyle Brands: A Guide To Aspirational Marketing; Landor.com

In an article I read from Landor.com about the book, Lifestyle Brands, A Guide To Aspirational Marketing. Article written by co. author, Antonio Marazza, who is general manager of Landor, Milan. In this article, he talks about his book and how some brands can  achieve obsessive following from consumers.
This is one of the articles which my presentation took inspiration from. Marazza talks about brand loyalty and brands ambassadors who permit no substitutions.

In this book Antonio Marazza and Stefania Saviolo, discuss the characteristics of three types of brand, cult, iconic, and lifestyle. In my presentation I only talk about lifestyle branding.
They explore how brands use these characteristics to gain devoted ambassadors who serve as status symbols, allowing consumers to feel they belong to a special group.
Brands try to ‘friend’ their consumers in different ways. I talk about these in my presentation, ‘Customer Relationship Marketing’.

Drawing on both research and observations, the book characterises qualities typical of brands with high symbolic value. they propose a method for understanding and creating a brand that enhances customers lifestyles and inspires obsession.
I found out through reading this book that the process is complex, and long term success is never guaranteed. This is where brands need to gain trust with there consumers and to keep all the promises which they make to the consumer.

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The Brand: What It Is, How It Builds Value and Why We Grow Fond Of It

In the second chapter, of Lifestyle Brands: A Guide To Aspirational Marketing, I have found out a lot more about how the brand captures the consumer.
“American Marketing Association (1960): A brand was a name, term, design, symbol or any other feature that identifies one sellers good or service as distinct from those of other sellers’. (Chapter 2, Page 15/16)
Used in this senses ‘brand’ is similar o the current meaning of the word, ‘trademark’.(Chapter 2, Page 16)

  • Brand : a type of product manufactured by a particular company under a particular name.
  • Trademark : a symbol, word, or words legally registered or established by use as representing a company or product.

Identity
David Aaker, an American organisational theorist, introduces the concept of the identity: the brand corresponds to the identity of a specific product, service or business. (Chapter 2, Page 16)
“A brand can add intangible value to the existing sum of tangible attributions of the product.” (Joel-Noel Kapferer, worldwide leading specialists on brands, Chapter 2, Page 16)

A brand defines the products direction and its identity in time and space. According to Landor, global brand consulting firm , the brand is simply the promise of a unique benefit to consumers, substantiated by rational and emotional elements. (Chapter 2, Page 16)

Definitions of brands have gradually revealed the symbolic value rather than the functional contents of the product that same brands wish to identify. (Chapter 2, Page 16)
Brands want to convert generic customers into loyal ones or even into potencial brand ‘Champions’.

Brandz by Millard Brown, a global company focused on brands, media and communications.

There are five levels, that are the main measures on the brand dynamic pyramid.

Brandz: Brand Dynamic Pyramid 

  1. (Presence) The brand is known by reputation, by the relevance of its brand promise or a past experience of use.
  2. (Relevance)  The brand is considered sufficiently important and relevant by the consumer in relation of their personal needs and may be a candidate for purchase.
  3. Intermediate Level (Performance) The brand is recognised to be a good performer and enters the consumers short list.
  4. (Advantage) Consumers recognise some additional valuable rational or emotional benefits more than for other brands in the category.
  5. Top Level (Bonding) The consumer manifest a strong brand loyalty, which leads him to rule ut most other brands upfront. Climbing the pyramid increases the so-called share of wallet, or the proportion of purchases that consumers dedicate to the brand within the reference category.
    (Chapter 2, Page 25)

The relationship that evolves between customer and brand. Factors that contribute towards this bond are the emotional appeal (fun, excitement, prestige).

Lifestyle Brands: A Guide To Aspirational Marketing – Introduction and Chapter 1

In the book, Lifestyle Brands: A Guide To Aspirational Marketing, written by Stefania Saviolo (professor of management in fashion, luxury and creative industries at Bocconi University, Italy) and Antonio Marazza (the general manager of Landor Milan). I have been able to find out a lot more about lifestyle branding within fashion and how and why is works.

What are lifestyle brands? 

lifestyle brand is a brand that attempts to embody the interests, attitudes and opinions of a group or a culture.
– Definition taken from Wiki

In Chapter One, Brands and Social Identities: An Increasingly Strong Connection.

They talk about social identity and

  • ‘The independent ‘self” – this is the search for true autonomy and uniqueness with respect to others.
  • ‘The interdependent ‘self” – who looks for consent and approval, from those reference groups they repute to be important.

“Products are a symbol of status, signalling and possibly helping to improve on individuals social status.” [Chapter 1, page 7]

  • Times/places/situations of consumption
  • Various ‘experts’ try to guide our choices in directions (from journalists to architects, from chefs to ecologists)

“Consumer sociologists in turn explained that individuals do not make purchasing choices using rational logic of economic convenience.” [Chapter 1, page 7]

“This category of brands is adopted not only for its functional characteristics, but above all, for the symbolism and significance it transmits, allowing a consumer to express his or her identity, to signal status or manifest a sense of belonging to a group. In this text, we have defined this category of as brands as symbol intensive.” [introduction, page 1]

Rifkin an economic and social theorist said “Consumer is defined as a creative interpreter, reciting the various scripts staged by the cultural market.”

Brands must understand the chaotic context in which people live and use their product.
‘The brand can also take on a social role, they help consumers to orient themselves and guide their choices, especially within poorly differentiated product categories, such as detergents and food products.’ [chapter 1, page 11]
“Brands have also responded in recent years by reinforcing the ethical dimension and dialogue with the customer through a reversal of information flow logic – from push to pull – and a new focus  on customer relationship marketing systems.” [Chapter 1, Page 11]

‘Identity represents contemporary obsession’
“Clients become ambassadors, fans, brand champions, who declare that if the brand were to cease to exist, it would have a negative impact on their lives. They find the brand irreplaceable.” [Introduction, page 2]
This shows that consumers are becoming obsessed with the brand, or the experience they get from the brand? They gain customers like this through their ‘lack of’ sales and traditional advertising, for years, brands like Abercrombie and Fitch have been absent from end of season sales, and no one can ever remember when Apple held a sale? Other brands such as Volcom and Patagonia never used traditional advertising, but who are they?

Abraham Maslow, psychologist of  the heirarchy of needs said “man, is a perpetually wanting animal” [Maslow, chapter 1, page 12] ‘An animal wants things, which will never cease to follow its desire for gratification and expression through brands’ [chapter 1, page 12]

New digital media – blogs, social networks – consumers use these to express themselves.
“The phase of establishing a dialogue between the brand and its customer is evolving as well. The generic ‘talk with your customer’ is not enough if the dialogue is not aimed a result. In a society  that demands authenticity and value through innovation, the brand must have its own vision of the future and set out to achieve a positive impact on the lives of it’s customers.”[chapter 1, page 12]

 

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